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FAQ

Online care by board certified, American trained primary care physicians

Frequently Asked Questions

  • What is WebDoctors?

    WebDoctors is an online telemedicine portal where you can have access to a board certified physician in your area 24 hours a day, 7 days a week. It is intended for day to day easily diagnosable medical problems. Examples of what we treat include treating upper respiratory tract infections/URI’s, STDs, bladder or urinary tract infections, pink eye, ear infections, skin rashes like poison ivy, allergic rhinitis and flu syndrome, etc. Board certified physicians at webdoctors.com can provide an audio/video consultation and send an electronic prescription to the pharmacy of your choice.

  • What conditions do you treat?

    At webdoctors.com, we treat common, easily diagnosable day to day medical problems. Examples of what we treat include treating upper respiratory tract infections/URI’s, STDs, bladder or urinary tract infections, pink eye, ear infections, skin rashes like poison ivy, allergic rhinitis and flu syndrome, etc. Board certified physicians at webdoctors.com can provide an audio/video consultation and send an electronic prescription to the pharmacy of your choice.

  • Do you treat children?

    Yes, we treat children 2 years and older for minor ailments. For the child to be treated online, parent or legal guardian has to start the consultation.

  • What is a priority/VIP consultation?

    You can request a priority or VIP consultation if you are in a rush for any reason. Examples include, if you pharmacy is about to close, if you have to catch a flight or are travelling, or other similar situations. Priority consultation is not meant for emergency situations. The quality of service for a routine and priority consultation is the same. There is a small additional fee for a priority consultation.

  • Why should I use WebDoctors instead of going to my primary care physician?

    In many situations, a telemedicine visit can be much more convenient and affordable. You can get live help and a prescription if needed from the comfort of your home without exposing yourself to more germs in a waiting room. Many patients appreciate the convenience of not being forced to sit in a waiting room surrounded by sick people when they are not feeling well. The virtual consultations with an online physician are much more efficient and cheaper rather than going to the emergency room or urgent care. The services are available on-demand, and there is no need to take time off from work.

  • Do I have to pay to utilize WebDoctors? How much does it cost?

    Yes, there will be charges to utilize the physicians at WebDoctors. The charges are modest, and usually comparable to or slightly above the copayment you will pay while visiting an emergency room or primary care physician’s office. The charge for common conditions start at $39, and higher for other conditions. You will know exactly the amount you are paying before the time of signing out. You will pay us a consultation fee, and you will pay for the prescription separately at the pharmacy you select. You can use your insurance at the pharmacy as you would normally do. Whenever possible, we prescribe generic medications to reduce your cost. We also accept most insurance plans.

  • Can I refill my prescriptions on WebDoctors?

    Yes. Before physicians at WebDoctors will refill your prescriptions, you will be required to fill in your complete medical history and the medication you have been taking. No narcotic or controlled substances will be refilled. We can typically provide a short term refill for most non-narcotic medications. There will be no charge if the refill request is denied by the physician. Please keep the bottles of your medications in front of you at the time of discussion with a physician, to verify the exact name and dosage of the medications.

  • Can I add my physician to be part of WebDoctors?

    Yes. You can request that your physician be added to our network provided he or she is a board certified physician in good standing.

  • Will my medical records be transferred to my primary care physician?

    We are able to send your records to your primary care physician upon receiving a request and authorization from you.

  • Will the information I provide be kept confidential?

    Yes. Your information is kept confidential. We will only release records if authorized by you.

  • What happens if my condition gets worse or does not improve after a prescription from WebDoctors?

    The physicians at webdoctors.com treat only common, self-diagnosable conditions. Physicians at WebDoctors do not provide any assurance or guarantee that the advice and prescription provided will lead to your improvement. If your condition does not improve within 48 hours, or worsens during this time, you should go to the nearest emergency room or contact your primary care physician.

  • Do you accept insurance payment?

    Yes, we accept insurance from all major providers, including Blue Cross Blue Shield, Cigna, United Healthcare, Aetna and others.

  • Can I get a medical excuse for a sick day off?

    Yes. We will be happy to provide you written notification that you were treated by a WebDoctors physician, and this note along with proof of purchase from a pharmacy can be submitted to your employer or whomever else it may concern. We do not provide or fill paperwork for any long term disability or prolonged absence from work.

  • How long will I have to wait to talk to the doctor?

    Waiting times vary, but you can typically expect to speak to a doctor within an hour or less. We also provide priority consultations/services for those who are in a rush. Examples include, if you pharmacy is about to close, if you have to catch a flight or are travelling, or other similar situations. The quality of service for a routine and priority consultation is the same. Priority consultations are not meant for medical emergencies.

Board Certified Physicians